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Select & Protect Broker Privacy and Cookies Policy - GDPR Update May 2018

This Privacy Policy is written specifically for our Insurance Intermediaries, including Brokers, Advisers, Introducers, Networks/Mortgage Clubs. It describes how Select & Protect process your personal data.

Select & Protect is the trading name of Select & Protect Residential insurance products provided by Hood Group Limited.

When you set up your account (agency) with us, in order to introduce or sell Select & Protect Residential Insurance products, you, your Network/Mortgage Club or your Company provide Hood Group Limited with your personal data as part of this contractual arrangement.

In this privacy policy, 'we' 'us' and 'our' refers to Hood Group Limited and its subsidiaries unless otherwise stated. It sets out how Hood Group Limited uses your personal data.

Who We Are

At Hood Group Limited we respect your privacy and are committed to protecting the confidentiality of your personal data. We collect and process your personal data in line with all relevant Data Protection legislation.

Under such legislation, the Data Controller of your personal data is:

When you provide information to us, you are giving your information to Hood Group Ltd and its subsidiary companies.

This Select & Protect Privacy Policy may be updated from time to time to reflect developments in Data Protection legislation.

How We Use Your Information

The personal data you provide to Hood Group Limited will only be used for the purpose for which it was collected. The legal basis for this processing your personal data is to provide you with a contract or service, as a legitimate interest of our business or where appropriate, with your express consent.

We use your personal data for the purposes of:

Your personal data will not be kept for longer than is necessary. In most cases this will be for a period of seven years following the expiry of the contract, or our business relationship with you, unless we are required to retain the data for a longer period due to business, legal or regulatory requirements.

From time to time we may change the way we use your information. Where we believe you may not reasonably expect such a change we shall inform you of this.

What Information We Collect and How

We collect your name, Company name, FCA number, Contact details, Bank details (If applicable), Network details (if applicable).

We will also collect information we need to identify you and other relevant information required to set up and administer your contract and account with us.

We may also collect personal data about other individuals as authorised by you. Before you provide us with any personal data about a third party you must obtain consent from the individual(s) concerned and ensure to keep them advised about how their personal data will be processed.

When you contact us online or by phone, we may collect your electronic information identifier, for example your Internet Protocol (IP) address or telephone number supplied by your service provider. For your protection, all calls to customer service are recorded.

Sensitive Information

Some of the information we ask you for may be more sensitive in nature. We will not use such sensitive personal data about you except for the specific purpose for which you provide it.

Who We Share Your Information With

We do not disclose your information to anyone outside Hood Group Limited except where we have your express permission; or where we are required or permitted to do so by law; or fraud prevention agencies and other companies that provide a service to us; or where we may transfer rights and obligations under this agreement.

All personal data is treated with the utmost confidentiality and with appropriate levels of security. In some circumstances, we may transfer your personal data outside the European Economic Area (“EEA”). Where we transfer your personal data outside of the EEA, we will ensure that it is treated securely and in accordance with all Data Protection legislation.

FCA Appointed Representative

If we agree to you being an FCA Appointed Representative of Hood Group, we may use your personal data to carry out fitness and propriety checks including checks on your credit record and past directorships you have held. We will be required to share your personal data with the FCA.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes at any time, to request a copy of the personal data we hold about you, to have your personal data deleted (subject to certain exemptions), to have any inaccurate or misleading data corrected or deleted, to challenge any automated decision making (under certain circumstances) or to ask us to provide a copy of your data to any controller. You also have the right to make a complaint with the Information Commissioners Office. These rights apply whether we hold your personal data on paper or in electronic format.

How To Contact Us

If you would like any further information about how we process your personal data or your rights please contact:

Data Protection Officer,
Hood Group
1st Floor Maitland House
Warrior Square
Southend on Sea
Essex
SS1 2JY

You may also email us at dpo@hoodgroup.co.uk


Cookies

A cookie is a small file sent to a web browser by a web server. When you use this site your IP address and some basic information about the way you use the site during your visit will be logged in this file. This information is used for site navigation and systems administration purposes only.

In certain situations, we may use cookies in order to recognise you as a site user and to personalise your visit. We only use cookies for the purposes stated above and where necessary for the full operation of the website.

We will not (and will not allow any third party) to track or collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any other source. We will not (and will not allow any third party) to associate your IP address with any other data held by any third party. We will not (and will not allow any third party) to link, or seek to link, an IP address with the identity of a computer user.

Most web browsers will accept Cookies, but if you would prefer we did not collect data by this method, you can disable this function within your browser settings. However, without Cookies, you may not be able to use the full functionality of our Website, including personalisation of the web content to reflect your personal usage.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at http://www.allaboutcookies.org/

Google Analytics

Google Analytics is a web analytics service provided by Google. It uses cookies to compile an anonymous report of how many visitors we have received, where visitors have come to the site from and the pages they visited. We only use this information to ensure you are receiving full site functionality, easy navigation of our pages and system administration purposes. We also use this information to improve our marketing campaigns. For more information, click here for an overview of privacy at Google.

Links

For your convenience we have included some links on this website to other sites that we believe you may find useful. These websites will each have their own Privacy Policy, which may differ from ours. Therefore, please ensure, when you click on any of our links, that you read the Privacy Policy located on the website you have selected. Any websites connected with this site are not within our control.

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Contact us

Email: support@select-protect.co.uk

Call us on:
0345 345 9650

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Select & Protect is a trading style of Hood Group Limited, which is authorised and regulated by the Financial Conduct Authority.